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These are the top 5 UK financial institutions ranked by the mobile banking features consumers value most (LYG, BCS, NBS, CYBG, RBS)

This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. This report is exclusively available to enterprise subscribers. To learn more about getting access to this report, email Head of Enterprise Subscription Sales Chris Roth at, or check to see if your company already has access. 

final UK MBCE most desirableBusiness Insider IntelligenceThe UK's top banks are going to new lengths to make their mobile channels more attractive to customers, as customers stream into digital channels and as the challenger bank threat looms larger.
In Business Insider Intelligence's first annual UK Mobile Banking Competitive Edge Study, exclusive data shows that 72% of all UK respondents surveyed use mobile banking. Of those that use mobile banking, 82% said mobile was their primary banking channel and 62% said they would even change banks if the mobile banking experience fell short.See the rest of the story at Business Insider
See Also:
  • American Express is beginning to see signs of early recovery from the first wave of the pandemic
  • UK fintechs are aiming to close their compliance skills gap while banks are focusing on upgrading tech capabilities
  • Real-time payments are seeing rapid uptake during the pandemic

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