Concur Technologies (SAP) in Bellevue: Travel & Expense Management – Official Customer Support Customer Care Number | Toll Free Number

Concur Technologies, now a wholly owned subsidiary of SAP SE, stands as a global leader in integrated travel and expense management solutions. Headquartered in Bellevue, Washington, Concur has redefined how businesses manage corporate travel, employee reimbursements, invoice processing, and spend analytics. Since its founding in 1993, Concur has evolved from a simple online booking tool into a comprehensive AI-driven platform that empowers enterprises of all sizes to control costs, ensure compliance, and enhance employee experience. With over 30 million users across 100+ countries, Concur’s cloud-based platform is trusted by Fortune 500 companies, mid-market firms, and government agencies alike. This article provides a comprehensive guide to Concur Technologies’ official customer support channels, including toll-free numbers, global helplines, service access, industry-specific solutions, and frequently asked questions — all designed to help businesses maximize their investment in Concur’s powerful expense and travel ecosystem.

Why Concur Technologies (SAP) in Bellevue: Travel & Expense Management – Official Customer Support is Unique

What sets Concur Technologies apart in the crowded field of travel and expense management is its seamless integration of artificial intelligence, real-time data analytics, and deep ERP connectivity — all under the umbrella of SAP’s global enterprise infrastructure. Unlike legacy systems that require manual data entry and fragmented workflows, Concur’s platform automates the entire employee spend lifecycle: from booking flights and hotels to submitting receipts, approving expenses, and syncing with accounting systems like SAP S/4HANA.

The Bellevue headquarters serves as the innovation nerve center where product development, customer success, and technical support teams collaborate to deliver industry-leading solutions. Concur’s uniqueness lies in its ability to offer a unified experience — travelers can book using the Concur mobile app, managers can approve expenses on the go, and finance teams can generate real-time spend reports without exporting data or reconciling spreadsheets.

Concur also leads in compliance and policy enforcement. Companies can set custom travel policies — such as preferred vendors, per diem limits, and approval hierarchies — and the system automatically flags violations before submission. This proactive approach reduces audit risks and ensures adherence to internal controls and regulatory standards like SOX and GDPR.

Another distinguishing factor is Concur’s open ecosystem. Through its Concur Developer Platform, businesses can integrate third-party tools such as CRM systems (Salesforce), HR platforms (Workday), and payment processors (Stripe, PayPal), creating a truly connected financial workflow. This interoperability is rare among competitors and gives enterprises unmatched flexibility.

Customer support is equally unique. Concur’s dedicated support teams in Bellevue are not just helpdesk agents — they are certified product experts trained in finance, travel procurement, and ERP integrations. Support is tiered based on subscription level, ensuring enterprise clients receive 24/7 access to senior engineers and dedicated account managers. This level of service, combined with SAP’s global reliability, makes Concur the gold standard in corporate spend management.

Concur Technologies (SAP) in Bellevue: Travel & Expense Management – Official Customer Support Toll-Free and Helpline Numbers

For businesses relying on Concur Technologies for daily travel and expense operations, timely access to customer support is critical. Whether you’re troubleshooting a mobile app login issue, resolving a failed payment, or need guidance on configuring a new policy, Concur offers multiple official support channels — including toll-free numbers for U.S. and Canadian customers.

Below are the officially recognized toll-free and helpline numbers for Concur Technologies (SAP) customer support:

United States & Canada Toll-Free Support

Concur Customer Care (General Support): 1-800-327-9822

Concur Technical Support (24/7): 1-800-327-9822

Concur Travel Booking Assistance: 1-800-327-9822

Concur Expense Reporting Help: 1-800-327-9822

All major support inquiries — including billing, integration, user access, and system errors — can be directed to this single toll-free number. Customers with premium or enterprise contracts may also be assigned a dedicated support line, which will be communicated through their SAP Concur account manager.

International Support Numbers

For customers outside North America, Concur provides localized support numbers to ensure language and time-zone alignment:

• United Kingdom: +44 20 3865 8500
• Australia: +61 2 8012 1800
• Germany: +49 69 9588 9700
• France: +33 1 70 70 80 00
• Japan: +81 3 4580 9220
• India: +91 124 415 8500
• China: +86 21 6157 8800
• Brazil: +55 11 3078 8800
• Mexico: +52 55 4162 7700

These numbers are monitored during local business hours (9:00 AM – 6:00 PM local time, Monday–Friday). For urgent issues outside these hours, international customers are advised to use the global email support portal or live chat available via the Concur login dashboard.

Important Note: Always verify support numbers through the official SAP Concur website (www.concursolutions.com/support) or your company’s Concur admin portal. Third-party websites may list outdated or fraudulent numbers. SAP Concur does not charge for standard support calls — any request for payment to access support is a scam.

How to Reach Concur Technologies (SAP) in Bellevue: Travel & Expense Management – Official Customer Support Support

Concur Technologies offers multiple pathways to reach its official customer support team — each designed for different types of inquiries and user needs. Whether you’re an end-user, an administrator, or a finance manager, there’s a channel tailored to your role and urgency level.

1. Phone Support (Toll-Free & International)

As outlined above, the primary method for immediate assistance is via phone. Dial the toll-free number 1-800-327-9822 for U.S. and Canadian customers. Upon calling, you’ll be routed through an automated system that asks for your company ID and user credentials. You’ll then be connected to a support specialist who can assist with login issues, policy questions, receipt upload errors, or integration failures.

2. Online Support Portal

Log in to your Concur account at www.concursolutions.com and navigate to the “Help & Support” section. Here, you’ll find:

• Knowledge base articles with step-by-step guides
• Video tutorials on key features
• Live chat with support agents during business hours
• Option to submit a ticket for non-urgent issues

Ticket submissions are typically responded to within 4–8 business hours for standard plans, and under 2 hours for enterprise clients.

3. Email Support

For non-urgent matters, such as policy clarification, billing inquiries, or feature requests, email support is available at:

support@concursolutions.com

Ensure your email includes your company name, Concur customer ID, and a clear description of the issue. Attach screenshots or error logs when possible to expedite resolution.

4. Concur Mobile App Support

Within the Concur mobile app (iOS and Android), tap the “Help” icon in the menu. You can access FAQs, submit a support ticket directly from your device, or initiate a video call with a support agent (available for enterprise subscribers).

5. Dedicated Account Manager (Enterprise Clients)

Customers on enterprise contracts are assigned a dedicated account manager and technical success manager. These professionals serve as your primary point of contact for strategic implementation, training, and escalation of critical issues. Contact your manager directly via email or scheduled call — they have direct access to SAP Concur’s escalation teams.

6. SAP Concur Community Forum

Join the SAP Concur Community at community.concursolutions.com to connect with other users, share best practices, and get peer-to-peer advice. SAP experts regularly monitor the forum and respond to technical questions.

7. On-Site Support (Enterprise Only)

For large global organizations undergoing major Concur deployments or system migrations, SAP Concur offers on-site support services. These include onboarding workshops, system audits, and training sessions conducted by certified consultants from the Bellevue headquarters or regional offices.

Pro Tip: Always use your company’s Concur administrator to report system-wide issues. Individual users may not have access to backend logs or configuration settings needed for troubleshooting.

Worldwide Helpline Directory

To ensure global accessibility, SAP Concur maintains localized support centers across six continents. Below is a comprehensive directory of official Concur Technologies customer support phone numbers, categorized by region and country.

North America

• United States: 1-800-327-9822
• Canada: 1-800-327-9822
• Mexico: +52 55 4162 7700

Europe

• United Kingdom: +44 20 3865 8500
• Germany: +49 69 9588 9700
• France: +33 1 70 70 80 00
• Italy: +39 02 9475 8000
• Spain: +34 911 23 5400
• Netherlands: +31 20 790 0200
• Sweden: +46 8 590 548 00
• Switzerland: +41 44 580 0800

Asia-Pacific

• Australia: +61 2 8012 1800
• Japan: +81 3 4580 9220
• China: +86 21 6157 8800
• India: +91 124 415 8500
• Singapore: +65 6509 5800
• Hong Kong: +852 2525 5200
• South Korea: +82 2 6000 9800
• Indonesia: +62 21 2991 5600

Latin America

• Brazil: +55 11 3078 8800
• Argentina: +54 11 5285 4400
• Chile: +56 2 2546 0500
• Colombia: +57 1 703 4600
• Mexico: +52 55 4162 7700

Middle East & Africa

• United Arab Emirates: +971 4 554 8800
• Saudi Arabia: +966 11 419 7700
• South Africa: +27 11 568 8800
• Nigeria: +234 1 271 1800
• Egypt: +20 2 2272 2000

All numbers listed above are verified and active as of 2024. SAP Concur regularly updates its support infrastructure to ensure optimal service delivery. For the most current contact details, always refer to the official SAP Concur Support page: https://www.concursolutions.com/support.

Customers are encouraged to use the number corresponding to their country of registration to avoid international calling charges and ensure language compatibility. Support teams are multilingual and can assist in English, Spanish, French, German, Japanese, Mandarin, Portuguese, and more.

About Concur Technologies (SAP) in Bellevue: Travel & Expense Management – Official Customer Support – Key industries and achievements

Concur Technologies, now fully integrated into SAP’s Intelligent Enterprise suite, serves a diverse range of industries — each with unique travel, expense, and compliance challenges. Headquartered in Bellevue, Washington, Concur’s innovation engine drives solutions tailored to the specific needs of global enterprises.

Key Industries Served

1. Technology & Software

Leading tech firms like Microsoft, Adobe, and Oracle rely on Concur to manage thousands of global employees who travel frequently for client meetings, conferences, and product launches. Concur’s integration with internal HR and finance systems ensures seamless reimbursement and real-time spend visibility.

2. Healthcare & Pharmaceuticals

Companies such as Pfizer, Merck, and Johnson & Johnson use Concur to track compliance with strict regulatory guidelines on travel expenses, including FDA and EMA audit trails. Automated receipt capture and policy enforcement reduce the risk of non-compliant spending.

3. Financial Services

Banks and investment firms like JPMorgan Chase, Goldman Sachs, and BlackRock require ironclad security and auditability. Concur’s encrypted data handling, role-based access controls, and SOC 2 compliance make it the preferred platform for managing high-volume, high-value travel spend.

4. Manufacturing & Industrial

Global manufacturers like Siemens, GE, and Caterpillar deploy Concur across their field service teams, sales reps, and supply chain logistics personnel. The platform supports complex expense categories including equipment shipping, site visits, and vendor meetings.

5. Retail & Hospitality

Major retailers like Walmart and Marriott International use Concur to manage travel for store auditors, franchise consultants, and corporate executives. Mobile receipt capture and vendor pre-approval features streamline operations across thousands of locations.

6. Government & Public Sector

Concur is used by U.S. federal agencies, state governments, and international bodies like the United Nations to ensure transparency and adherence to public spending regulations. Its audit-ready reporting and multi-level approval workflows meet strict government accounting standards.

Key Achievements

• Market Leader: Concur holds over 60% market share in cloud-based travel and expense management, according to Gartner (2023).
• AI-Powered Insights: Concur’s AI engine, Concur Intelligence, analyzes spending patterns to identify savings opportunities — saving clients an average of 18% on travel costs annually.
• Global Scale: Processes over $200 billion in annual spend across 100+ countries.
• Integration Excellence: Native integration with SAP S/4HANA, Oracle ERP, and Microsoft Dynamics 365 makes Concur the only platform that unifies travel, expense, and accounting in real time.
• Customer Satisfaction: Consistently ranked

  1 in customer satisfaction by Forrester Wave for Travel and Expense Management (2022–2024).

• Mobile Adoption: Over 85% of users submit expenses via the Concur mobile app — the highest adoption rate in the industry.
• Environmental Impact: Concur’s digital receipt and paperless policy features have helped clients reduce paper waste by over 12 million sheets annually.

Concur’s Bellevue headquarters is not just an office — it’s a center of innovation. The campus houses dedicated labs for AI development, user experience design, and global compliance research. Every update to the platform is tested with real enterprise users before release, ensuring reliability and usability.

Global Service Access

As a global enterprise solution, Concur Technologies ensures that customers have uninterrupted, secure, and localized access to support and services — regardless of location or time zone. SAP’s global infrastructure enables Concur to deliver enterprise-grade service with 99.9% uptime across all regions.

24/7 Global Support Infrastructure

Concur’s support operations are distributed across multiple time zones: Bellevue (North America), Bangalore (India), Manila (Philippines), and Berlin (Europe). This “follow-the-sun” model ensures that when it’s nighttime in the U.S., support teams in Asia are awake and ready to assist. Critical incidents are escalated automatically to the appropriate regional team for immediate resolution.

Language and Cultural Localization

Concur’s platform supports over 30 languages, including Arabic, Russian, Thai, and Polish. Customer support agents are trained not only in technical troubleshooting but also in cultural nuances — such as different approaches to approval hierarchies, holiday schedules, and expense norms — ensuring a personalized experience.

Cloud-Based Accessibility

Since Concur is a cloud-native platform, users can access the system from any device with an internet connection. Whether you’re in a hotel room in Tokyo, a remote site in the Amazon, or a corporate office in London, your travel bookings, expense reports, and approvals are synchronized in real time.

Disaster Recovery & Data Sovereignty

Concur stores data in regional data centers compliant with local regulations. For example:

• European customers’ data resides in Frankfurt and Dublin (GDPR-compliant)
• Chinese customers’ data is hosted in Shanghai (via SAP’s local partner)
• U.S. and Canadian data is stored in Virginia and Toronto

This ensures compliance with data sovereignty laws and minimizes latency. In the event of a regional outage, failover systems automatically redirect traffic to backup data centers with zero data loss.

Training & Enablement Programs

SAP Concur offers free global training webinars, certification programs, and on-demand learning modules through the Concur Learning Hub. Customers can earn credentials as Concur Administrators, Expense Specialists, or Travel Consultants — enhancing internal adoption and reducing dependency on external support.

Partner Ecosystem

Concur works with over 500 certified implementation partners worldwide — from global consulting firms like Deloitte and Accenture to regional IT providers. These partners offer localized deployment, customization, and training services, extending Concur’s reach to small and mid-sized businesses in emerging markets.

FAQs

Q1: What is the official Concur Technologies customer support number in the U.S.?

A: The official toll-free number for Concur Technologies (SAP) customer support in the United States and Canada is 1-800-327-9822. This number connects you to general, technical, and travel support teams.

Q2: Is Concur customer support available 24/7?

A: Yes, technical support for critical system outages is available 24/7 for enterprise clients. General support (billing, policy, usage) is available Monday–Friday, 6:00 AM to 6:00 PM Pacific Time. International customers can access support during local business hours.

Q3: Can I get help with Concur mobile app issues?

A: Absolutely. Use the “Help” section within the Concur mobile app to submit tickets, access video guides, or initiate a live chat. For urgent login or sync issues, call the toll-free number and select the mobile support option.

Q4: Do I need to pay for Concur customer support?

A: No. Standard customer support is included in your Concur subscription. SAP Concur does not charge for support calls, emails, or tickets. Be cautious of third-party websites or callers asking for payment — these are scams.

Q5: How do I report a security issue or suspected fraud?

A: Immediately contact Concur Security at security@concursolutions.com or call the toll-free number and request escalation to the Security Response Team. SAP takes all security reports seriously and responds within 1 hour for verified incidents.

Q6: Can I get training on how to use Concur?

A: Yes. SAP Concur offers free online training, certification courses, and live webinars through the Concur Learning Hub. Enterprise clients can also request on-site training sessions.

Q7: What should I do if my company’s Concur system is down?

A: First, check the SAP Concur System Status page at https://status.concursolutions.com. If there’s an outage, follow the instructions provided. If the system appears operational but you can’t log in, contact support immediately — it may be an account-specific issue.

Q8: How long does it take to get a response to a support ticket?

A: Standard tickets are responded to within 4–8 business hours. Priority tickets (for critical business impact) are addressed within 1–2 hours. Enterprise clients receive guaranteed SLA response times as outlined in their contract.

Q9: Does Concur support multiple currencies and languages?

A: Yes. Concur supports over 150 currencies and 30+ languages. The platform auto-detects user location and language preferences, and all reports can be generated in local currency and language.

Q10: Can I speak to a human instead of using the automated system?

A: Yes. After dialing the toll-free number, say “representative” or press 0 at any prompt to bypass the automated menu and be connected to a live agent.

Conclusion

Concur Technologies, as part of SAP’s global enterprise ecosystem, remains the undisputed leader in travel and expense management — combining cutting-edge technology, deep industry expertise, and world-class customer support. Headquartered in Bellevue, Washington, Concur’s commitment to innovation, compliance, and user experience has made it the backbone of corporate spend management for thousands of organizations worldwide.

Whether you’re an employee submitting your first expense report or a CFO analyzing global travel spend trends, Concur’s platform delivers clarity, control, and confidence. And when you need help, the official support channels — from the toll-free number 1-800-327-9822 to the global helpline directory — are designed to get you back on track quickly and efficiently.

As businesses continue to prioritize cost control, compliance, and digital transformation, Concur’s role will only grow more critical. By leveraging its AI-driven insights, seamless integrations, and 24/7 global support, companies don’t just manage expenses — they turn them into strategic advantages.

If you’re using Concur, you’re already part of the future of corporate finance. Make sure you’re using the official support resources to get the most out of your investment. Bookmark this page. Save the toll-free number. And never hesitate to reach out — because at Concur, your success is their mission.