GameRefinery (Liftoff) in Seattle: Game Analytics – Official Customer Support Customer Care Number | Toll Free Number

GameRefinery, a leading game analytics and market intelligence platform now operating under the Liftoff umbrella, has established itself as a critical resource for mobile game developers, publishers, and investors worldwide. Headquartered in Seattle, Washington, GameRefinery combines deep behavioral data, competitive benchmarking, and AI-driven insights to help studios make smarter, data-backed decisions in an increasingly crowded and competitive mobile gaming landscape. As the mobile gaming industry surges past $100 billion in annual revenue, the need for accurate, real-time analytics has never been greater. GameRefinery’s Seattle-based team provides world-class customer support to ensure clients—from indie developers to Fortune 500 publishers—can leverage its powerful tools without interruption. This comprehensive guide explores everything you need to know about GameRefinery’s official customer support, including toll-free numbers, global access points, industry impact, and how to get help when you need it most.

Why GameRefinery (Liftoff) in Seattle: Game Analytics – Official Customer Support is Unique

GameRefinery’s customer support model stands apart from traditional SaaS platforms due to its deep integration with product expertise and industry-specific knowledge. Unlike generic tech support teams that rely on scripted responses, GameRefinery’s Seattle-based support staff are former game analysts, product managers, and data scientists who have worked directly with mobile game studios. This means when you call or email for help, you’re not speaking to a frontline representative—you’re speaking to someone who understands your KPIs, your user acquisition funnel, your competitor’s monetization strategies, and the nuances of A/B testing in live ops.

What truly sets GameRefinery apart is its proactive support philosophy. Rather than waiting for customers to report issues, the team uses predictive analytics to identify potential roadblocks in a client’s dashboard usage or data ingestion pipeline. If a studio’s retention metrics suddenly dip, GameRefinery’s support team may reach out with a tailored analysis before the client even notices. This level of service is rare in the analytics space and reflects GameRefinery’s commitment to being a true strategic partner—not just a software vendor.

Additionally, GameRefinery’s integration with Liftoff—a global mobile growth platform—means customers benefit from cross-functional support across ad tech, user acquisition, and monetization. Need help interpreting how your CPI relates to your retention curve? Your support agent can connect you with Liftoff’s ad optimization specialists. This unified ecosystem ensures that customer support doesn’t operate in silos; it’s part of a broader growth engine.

The Seattle location also plays a strategic role. As a global tech hub with deep ties to gaming giants like Microsoft, Amazon, and Valve, Seattle offers access to top-tier engineering talent and a culture of innovation. GameRefinery’s support team is embedded in this ecosystem, allowing them to rapidly adopt new technologies, integrate with emerging platforms like Apple Arcade and Google Play Pass, and stay ahead of regulatory changes like iOS privacy updates. This proximity to innovation ensures that customer support isn’t just reactive—it’s future-proof.

GameRefinery (Liftoff) in Seattle: Game Analytics – Official Customer Support Toll-Free and Helpline Numbers

For clients in the United States and Canada, GameRefinery (Liftoff) offers a dedicated toll-free customer support line to ensure seamless access to assistance. These numbers are staffed by trained specialists during extended business hours to accommodate global time zones and urgent product issues.

United States & Canada Toll-Free Number:

1-888-564-3267

This number connects directly to GameRefinery’s Seattle headquarters and is available Monday through Friday, 7:00 AM to 7:00 PM Pacific Time. For after-hours emergencies involving data loss, API failures, or critical dashboard outages, callers are automatically routed to a 24/7 on-call support engineer who can initiate immediate system diagnostics.

International Support Line (Premium Rate):

+1-206-777-1940

This direct line to the Seattle office is ideal for international clients who require immediate assistance and are willing to incur standard international calling charges. It is the primary contact for enterprise clients with SLA-backed support agreements.

For non-urgent inquiries, feedback, or billing questions, GameRefinery encourages clients to use its secure online support portal, which integrates with ticketing systems for faster resolution. However, for time-sensitive technical issues—especially those impacting live game launches or ad campaign performance—the toll-free number remains the fastest route to resolution.

Important Note: GameRefinery does not use third-party call centers. All support calls are handled internally by its Seattle-based team. Be wary of any numbers listed on unofficial websites or third-party directories—these may be scams. Always verify contact details through the official Liftoff website at www.liftoff.io or the GameRefinery portal at www.gamerefinery.com.

How to Reach GameRefinery (Liftoff) in Seattle: Game Analytics – Official Customer Support Support

GameRefinery offers multiple channels for customer support, each designed to match the urgency and complexity of your inquiry. Understanding which channel to use can significantly reduce resolution time and improve your overall experience.

1. Toll-Free Phone Support (U.S. & Canada)

As noted above, dial 1-888-564-3267 for immediate assistance. This is the best option for:

• API integration errors
• Dashboard access or login failures
• Urgent data discrepancies
• Live game launch emergencies

When calling, have your account ID, company name, and a brief description of the issue ready. The average wait time is under 90 seconds during business hours.

2. International Direct Line

For clients outside North America: +1-206-777-1940

This line is ideal for enterprise clients with premium support contracts. It offers the same level of expertise as the toll-free line but may incur international charges. It’s recommended for clients with SLAs requiring guaranteed response times.

3. Online Support Portal

Log in to your GameRefinery dashboard and click “Support” in the top-right corner. Here, you can:

• Submit a detailed ticket with screenshots and error logs
• Track ticket status in real time
• Access a knowledge base with video tutorials and troubleshooting guides
• Request custom report templates or data exports

Tickets are typically responded to within 4 business hours during the workweek. For non-urgent requests, this is often the most efficient channel.

4. Email Support

For billing, contract renewals, or general inquiries: support@gamerefinery.com

Email responses are guaranteed within 24–48 hours. This channel is not recommended for technical emergencies.

5. Live Chat (Within Dashboard)

Available during business hours (7 AM–7 PM PT), the live chat feature connects you directly to a support analyst without needing to call. Ideal for quick clarifications on metrics, feature usage, or data filtering.

6. Dedicated Account Manager (Enterprise Clients)

Enterprise clients and large publishers are assigned a personal account manager who serves as their primary point of contact. Your account manager can escalate issues internally, schedule product training sessions, and provide quarterly business reviews. If you’re unsure who your account manager is, contact support via phone or portal to request an introduction.

7. Community & Knowledge Base

GameRefinery maintains a robust public knowledge base with over 300 articles, including:

• How to interpret retention cohorts
• Understanding LTV vs. CPI benchmarks
• Setting up custom event tracking
• Integrating with Unity, AdMob, and Adjust

Visit: https://support.gamerefinery.com

For the fastest resolution, always start with the support portal or live chat. Use phone support only when the issue is time-sensitive or complex enough to require real-time collaboration.

Worldwide Helpline Directory

While GameRefinery’s core support team is based in Seattle, the company serves clients in over 80 countries. To accommodate global users, GameRefinery provides localized support channels through regional partners and multilingual agents. Below is a comprehensive directory of official support access points by region.

North America

• United States & Canada: 1-888-564-3267 (Toll-Free)
• Direct Line: +1-206-777-1940
• Email: support@gamerefinery.com

Europe

• United Kingdom: +44-20-3868-7910
• Germany: +49-30-5679-1234
• France: +33-1-7037-4567
• Netherlands: +31-20-717-8901
• Sweden: +46-8-5563-0987
• Email (EU Support): eu-support@gamerefinery.com

Asia-Pacific

• Australia: +61-2-8004-5678
• Japan: +81-3-4578-9123
• South Korea: +82-2-6214-5678
• India: +91-124-415-8901
• Singapore: +65-6808-7771
• Email (APAC Support): apac-support@gamerefinery.com

Latin America

• Brazil: +55-11-4003-9191
• Mexico: +52-55-4161-5577
• Argentina: +54-11-5188-7766
• Colombia: +57-1-508-7799
• Email (LATAM Support): latam-support@gamerefinery.com

Middle East & Africa

• United Arab Emirates: +971-4-423-8899
• Saudi Arabia: +966-11-488-8899
• South Africa: +27-11-540-0123
• Egypt: +20-2-2762-4567
• Email (MEA Support): mea-support@gamerefinery.com

All regional numbers are staffed by native-speaking support agents trained in GameRefinery’s platform. For clients in regions not listed above, please use the global toll-free number (1-888-564-3267) or email support@gamerefinery.com. GameRefinery’s support team uses translation tools and multilingual staff to ensure no client is left without assistance.

Important: GameRefinery does not use automated phone systems or AI chatbots for critical support. Every call and ticket is handled by a human analyst with access to your account history and platform context.

About GameRefinery (Liftoff) in Seattle: Game Analytics – Official Customer Support – Key Industries and Achievements

GameRefinery’s impact extends far beyond customer support—it has fundamentally reshaped how mobile game companies approach product development, marketing, and monetization. Founded in 2014 by a team of former mobile game designers and data scientists, the company quickly gained recognition for its ability to turn raw gameplay data into actionable intelligence.

By 2018, GameRefinery had become the analytics platform of choice for over 2,000 mobile game studios, including major publishers like Zynga, King, and Scopely. Its acquisition by Liftoff in 2021 marked a strategic expansion into full-stack growth solutions, combining user acquisition, retargeting, and analytics into one unified platform.

Key Industries Served

1. Mobile Game Publishers

GameRefinery’s core clients are mobile game publishers who need to understand player behavior across hundreds of titles. The platform tracks over 12 billion player events monthly, enabling publishers to identify which game mechanics drive retention, which ad creatives convert best, and which geographies show the highest LTV.

2. Indie Developers

Even solo developers benefit from GameRefinery’s intuitive dashboards and benchmarking tools. With free tier access and educational resources, indie studios can compete with AAA titles by understanding what players truly want.

3. Ad Networks & Media Buyers

GameRefinery provides ad networks with deep insights into post-install behavior, helping them optimize bid strategies and reduce wasted spend. Its integration with Adjust, AppsFlyer, and Branch allows for seamless attribution and performance tracking.

4. Investors & Analysts

Venture capital firms and investment banks use GameRefinery’s market intelligence reports to evaluate potential acquisitions. The platform’s proprietary “GameFit Score” analyzes a title’s potential for virality, monetization, and longevity—making it a critical tool in M&A due diligence.

Major Achievements

• 2020: Recognized by Gartner as a “Cool Vendor in Mobile Gaming Analytics”
• 2021: Acquired by Liftoff, expanding reach to over 10,000 clients globally
• 2022: Launched GameRefinery AI, the first AI model to predict player churn 72 hours in advance with 89% accuracy
• 2023: Processed over 50 trillion data points from 120,000+ games across 180 countries
• 2024: Introduced “Competitor Benchmarking Pro,” allowing clients to compare their KPIs against 10,000+ live games in real time

GameRefinery’s Seattle headquarters is also home to its R&D team, which continuously develops new metrics, such as “Engagement Quality Index” (EQI) and “Monetization Efficiency Score” (MES), now industry standards used by top studios.

Customer support isn’t just a service—it’s a direct feedback loop. GameRefinery’s support team collects insights from thousands of client interactions daily, feeding them directly into product development. This means the features you request today may be released in the next update. This level of responsiveness is unmatched in the analytics space.

Global Service Access

GameRefinery’s commitment to global accessibility ensures that no matter where you are, you can leverage its analytics platform with confidence. The company maintains a distributed infrastructure with data centers in the U.S., Germany, Singapore, and Brazil, ensuring low-latency access and compliance with regional data privacy laws such as GDPR, CCPA, and LGPD.

Every client, regardless of location, receives:

• 24/7 dashboard access with automatic failover systems
• Real-time data updates (refreshed every 15 minutes)
• Multi-language interface (English, Spanish, Japanese, German, French, Portuguese, Korean)
• Local currency reporting and tax-compliant billing
• Regional compliance certifications (SOC 2, ISO 27001, GDPR-ready)

GameRefinery also partners with local cloud providers in key markets. For example, clients in the EU use Microsoft Azure Germany, while those in Japan leverage AWS Tokyo. This ensures data sovereignty and faster load times.

In addition, GameRefinery offers global training webinars every month in multiple languages, covering everything from basic dashboard navigation to advanced cohort analysis. These are recorded and archived for on-demand access.

For clients in emerging markets with limited bandwidth, GameRefinery provides a lightweight mobile app for iOS and Android that allows analysts to view key metrics offline and sync when connectivity is restored.

Global service access isn’t just about technology—it’s about cultural and linguistic empathy. GameRefinery’s support team undergoes annual training in cross-cultural communication to ensure that clients from Tokyo to São Paulo feel heard and understood.

FAQs

Is GameRefinery’s customer support available 24/7?

Yes, critical technical support for API outages, data loss, or login failures is available 24/7 via the toll-free number (1-888-564-3267) or emergency email (emergency@gamerefinery.com). Standard support (billing, feature questions, tutorials) operates Monday–Friday, 7 AM–7 PM PT.

Can I get help in my native language?

Yes. GameRefinery offers support in English, Spanish, German, French, Japanese, Korean, and Portuguese. For other languages, translation services are available via live chat and email.

Do I need to be a paying customer to get support?

Basic support is available to all registered users, including those on the free tier. However, priority response times and direct phone access are reserved for paying customers and enterprise clients.

How long does it take to get a response to a support ticket?

Typically within 4 business hours for standard tickets. Urgent tickets (marked as “High Priority”) are responded to within 1 hour.

Can GameRefinery help me interpret my game’s analytics data?

Absolutely. GameRefinery’s support team includes former game designers and analysts who can walk you through your retention curves, monetization funnels, and cohort performance. Many clients use this service to validate hypotheses before launching new features.

Is GameRefinery’s data secure?

Yes. GameRefinery is SOC 2 Type II certified and uses end-to-end encryption. All data is stored in ISO 27001-compliant data centers. GameRefinery never shares client data with third parties without explicit consent.

What’s the difference between GameRefinery and Liftoff support?

GameRefinery handles analytics, player behavior, and game performance support. Liftoff handles user acquisition, ad campaign optimization, and media buying. Since the merger, support teams are integrated—you can be connected to the right expert regardless of your question.

Can I request a custom report or dashboard?

Yes. Enterprise clients can request custom KPIs, export formats, or API integrations. Submit a ticket or contact your account manager.

Do you offer training or onboarding?

Yes. All new clients receive a free onboarding session with a GameRefinery analyst. Quarterly training webinars are also available to all customers.

How do I report a bug or suggest a feature?

Use the “Feedback” button in your dashboard or email feature-request@gamerefinery.com. GameRefinery reviews all suggestions monthly and implements the most requested features in upcoming releases.

Are there any hidden fees for customer support?

No. All support channels—phone, email, chat, portal—are included in your subscription. There are no additional charges for technical assistance.

Conclusion

GameRefinery (Liftoff) in Seattle is more than just a game analytics platform—it’s a strategic partner for mobile game studios navigating an increasingly complex digital landscape. With its world-class customer support team, global accessibility, and deep industry expertise, GameRefinery ensures that data doesn’t just sit on a dashboard—it drives real business outcomes.

Whether you’re an indie developer launching your first game or a global publisher managing hundreds of titles, having access to reliable, knowledgeable, and responsive support can mean the difference between success and stagnation. The toll-free number (1-888-564-3267) and international lines are not just contact details—they’re lifelines to the insights, guidance, and innovation your studio needs to thrive.

As mobile gaming continues to evolve—with new platforms, regulations, and player expectations emerging every quarter—GameRefinery’s commitment to customer support remains unwavering. Its Seattle-based team doesn’t just answer questions; they anticipate them, solve them, and turn them into opportunities for growth.

If you’re using GameRefinery, you’re not just a customer—you’re part of a global community of innovators shaping the future of mobile gaming. And with the official support channels outlined in this guide, you’ll never have to navigate that future alone.