Paccar Inc. in Bellevue: Truck Manufacturing (Kenworth, Peterbilt) – Official Customer Support Customer Care Number | Toll Free Number

Paccar Inc., headquartered in Bellevue, Washington, stands as one of the world’s most respected names in the commercial trucking industry. As the parent company of two iconic American truck brands—Kenworth and Peterbilt—Paccar has shaped the evolution of heavy-duty transportation for nearly a century. Known for engineering excellence, durability, and innovation, Paccar’s manufacturing facilities in Bellevue and across North America produce some of the most trusted Class 8 trucks used in long-haul freight, construction, waste management, and specialized transport. But behind the strength of these machines lies an equally robust infrastructure: world-class customer support designed to keep fleets running, drivers safe, and businesses profitable. Whether you’re a fleet manager in Texas, a owner-operator in Ontario, or a maintenance technician in Mexico, knowing the official Paccar customer support channels is essential. This comprehensive guide provides everything you need to know about Paccar Inc.’s Bellevue-based operations, the unique value of its customer care, direct toll-free numbers, global service access, and how to get help when it matters most.

Why Paccar Inc. in Bellevue: Truck Manufacturing (Kenworth, Peterbilt) – Official Customer Support is Unique

Paccar Inc.’s customer support system is not just a service department—it’s an integrated ecosystem built on decades of customer feedback, technological innovation, and operational precision. Unlike many manufacturers that outsource support to third-party call centers, Paccar maintains direct, in-house customer care teams located primarily in Bellevue, Washington, with regional hubs across North America and Europe. This ensures that every technician, dispatcher, or fleet manager who calls receives answers from experts who understand Paccar’s proprietary systems, engine configurations, telematics platforms (like PACCAR Telematics), and warranty protocols.

The uniqueness of Paccar’s support model lies in its vertical integration. Kenworth and Peterbilt trucks are designed, engineered, and manufactured under one corporate umbrella, meaning customer service representatives have direct access to design engineers, parts inventory systems, and diagnostic databases. This eliminates the frustrating delays common with other brands that rely on fragmented supply chains or disconnected service networks. When a Kenworth T680 experiences an engine fault code, a Paccar support specialist can pull up the exact build sheet, recall history, and recommended repair procedure—all in real time.

Additionally, Paccar’s commitment to proactive customer care sets it apart. Through its PACCAR Customer Care program, owners receive automated alerts for scheduled maintenance, recall notifications, and software updates via email, SMS, or the PACCAR Mobile app. The company invests heavily in training its support staff, many of whom are former technicians or fleet operators themselves. This lived experience translates into empathetic, actionable advice—not scripted responses.

Paccar also offers a 24/7 roadside assistance network with over 1,800 authorized service centers across the U.S., Canada, and Mexico. This isn’t a generic towing service—it’s a coordinated response system where dispatchers know your truck’s configuration, your warranty status, and the nearest certified parts warehouse. No other manufacturer combines this level of integration, expertise, and responsiveness in a single support structure.

Paccar Inc. in Bellevue: Truck Manufacturing (Kenworth, Peterbilt) – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance with your Kenworth or Peterbilt truck, Paccar Inc. provides dedicated toll-free customer support lines for the United States, Canada, and international regions. These numbers are monitored 24 hours a day, 7 days a week, by certified specialists trained to handle technical inquiries, warranty claims, parts orders, and roadside emergencies.

United States Customer Support

For customers in the contiguous United States, Alaska, and Hawaii, the official Paccar Inc. customer support toll-free number is:

1-800-552-6628

This line connects you directly to Paccar’s Bellevue headquarters support center. Representatives can assist with:

• Warranty and service inquiries
• Parts ordering and availability
• Technical diagnostics and fault code interpretation
• Recall and service bulletin notifications
• Location of authorized service centers
• Registration for PACCAR Telematics and Driver Portal

Canada Customer Support

Canadian customers can reach Paccar’s bilingual support team at:

1-800-567-6628

Support is available in both English and French. Canadian representatives have direct access to Transport Canada compliance data, provincial regulations, and localized parts inventories for Canadian-spec Kenworth and Peterbilt models.

Kenworth-Specific Support (U.S. & Canada)

For inquiries specific to Kenworth trucks—including custom configurations, vocational applications, or dealer referrals—call:

1-800-552-6628 (same as above)

Kenworth’s dedicated team operates under the same Paccar umbrella but maintains specialized knowledge for Kenworth’s unique features like the T680, T880, and K500 models.

Peterbilt-Specific Support (U.S. & Canada)

For Peterbilt customers, including those with Model 579, 389, or 567 trucks, the same toll-free number applies:

1-800-552-6628

Peterbilt’s legacy of premium craftsmanship and custom build options means support staff are trained on everything from sleeper configurations to aerodynamic packages and alternative fuel systems.

24/7 Roadside Assistance

In the event of a breakdown or emergency, call Paccar’s 24/7 roadside assistance line:

1-800-552-6628 (U.S.) | 1-800-567-6628 (Canada)

When you call, have your VIN ready. Dispatchers will locate the nearest authorized service center, arrange towing if needed, and ensure the correct parts are pre-ordered for your specific truck model and engine type.

International Support (Non-U.S./Canada)

For customers outside North America, Paccar partners with regional distributors who provide localized support. While direct toll-free numbers may not be available, international customers can reach Paccar’s global headquarters via:

+1-425-828-5000 (Bellevue, WA Main Line)

Operators will route your call to the appropriate international support center, including Europe, Latin America, Asia-Pacific, and the Middle East.

How to Reach Paccar Inc. in Bellevue: Truck Manufacturing (Kenworth, Peterbilt) – Official Customer Support Support

While phone support remains the fastest method for urgent issues, Paccar Inc. offers multiple channels to ensure every customer can connect in the way that suits them best. Whether you prefer digital self-service, live chat, or in-person assistance, Paccar’s support ecosystem is designed for accessibility and efficiency.

1. Phone Support – Fastest for Emergencies

As outlined above, calling 1-800-552-6628 (U.S.) or 1-800-567-6628 (Canada) connects you to live specialists who can resolve issues in real time. For non-emergency inquiries, call during business hours (Monday–Friday, 6:00 AM–6:00 PM Pacific Time) for the shortest wait times.

2. Online Customer Portal – PACCAR Customer Care

Visit https://www.paccar.com/customer-care to access the official PACCAR Customer Care portal. Here, you can:

• Register your truck and link your warranty
• View service history and recall notices
• Download owner’s manuals and maintenance schedules
• Submit service requests online
• Track parts orders and delivery status

The portal requires a free account, which you can create using your truck’s VIN and contact information.

3. PACCAR Mobile App

Download the official PACCAR Mobile app from the Apple App Store or Google Play. The app provides:

• Real-time vehicle diagnostics (when paired with PACCAR Telematics)
• Push notifications for maintenance reminders
• Direct access to customer support chat
• Location of nearby service centers and parts distributors
• Electronic service record storage

The app is compatible with most Kenworth and Peterbilt trucks manufactured after 2015 with integrated telematics.

4. Live Chat Support

On the Paccar website, look for the “Chat with Us” button in the bottom right corner of the screen. Live chat is available Monday–Friday, 7:00 AM–6:00 PM Pacific Time. Chat agents can assist with parts inquiries, warranty questions, and directing you to the correct support channel.

5. Email Support

For non-urgent matters, send an email to:

customerservice@paccar.com

Response time is typically within 1–2 business days. Be sure to include your full name, company (if applicable), truck VIN, model, year, and a detailed description of the issue.

6. In-Person at Authorized Dealerships

Paccar operates over 400 authorized Kenworth and Peterbilt dealerships across North America. These dealers employ factory-trained technicians and have direct access to Paccar’s internal systems. To find your nearest dealer:

• Visit www.kenworth.com/dealers
• Visit www.peterbilt.com/dealers
• Use the dealer locator in the PACCAR Mobile app

Many dealers offer loaner trucks, shuttle services, and extended hours for fleet customers.

7. Social Media Support

Paccar maintains active social media profiles on Facebook, Twitter (X), and LinkedIn. While not a substitute for direct customer service, you can message their official pages for general inquiries or to be directed to the correct support channel. Responses are typically provided within 24–48 hours.

Worldwide Helpline Directory

Paccar Inc. serves customers in over 70 countries through a network of regional subsidiaries and authorized distributors. While the primary support hub is in Bellevue, each region has localized contact points to ensure compliance with local regulations and language support.

North America

• United States: 1-800-552-6628
• Canada: 1-800-567-6628
• Mexico: +52-55-5275-1800 (Spanish/English)

Europe

• United Kingdom: +44-1926-472-000
• Germany: +49-6151-850-0
• France: +33-1-41-95-35-00
• Netherlands: +31-317-417-000
• Italy: +39-02-9847-2111

Latin America

• Brazil: +55-11-3057-8500
• Chile: +56-2-2427-2000
• Colombia: +57-1-746-6628
• Mexico (reiterated): +52-55-5275-1800

Asia-Pacific

• Australia: +61-2-9626-3700
• Japan: +81-3-6258-6600
• China: +86-21-3872-1888
• India: +91-124-415-5000
• South Korea: +82-2-3476-5600

Middle East & Africa

• Saudi Arabia: +966-11-477-1111
• UAE: +971-4-882-5000
• South Africa: +27-11-452-5200
• Nigeria: +234-1-460-0555

For all international inquiries not listed above, contact Paccar’s global headquarters directly at:

+1-425-828-5000 | customerservice@paccar.com

Global support teams can connect you with your local distributor and provide multilingual assistance.

About Paccar Inc. in Bellevue: Truck Manufacturing (Kenworth, Peterbilt) – Official Customer Support – Key Industries and Achievements

Paccar Inc. is more than a truck manufacturer—it’s a global leader in transportation technology, sustainability, and customer-centric innovation. Headquartered in Bellevue, Washington, the company operates manufacturing plants in the U.S., Canada, and Europe, producing over 100,000 trucks annually under the Kenworth and Peterbilt brands. These trucks serve critical industries that keep the global economy moving.

Key Industries Served

1. Long-Haul Freight

Kenworth T680 and Peterbilt 579 models dominate the long-haul freight sector in North America. Their aerodynamic designs, fuel-efficient PACCAR MX engines, and advanced driver-assist technologies reduce operating costs and improve driver comfort on cross-country routes.

2. Construction & Heavy Haul

Paccar’s vocational trucks—including the Kenworth T880 and Peterbilt 567—are engineered for extreme conditions. With heavy-duty suspensions, reinforced frames, and customizable configurations, these trucks haul everything from concrete mixers to crane attachments.

3. Waste & Recycling

Many municipal waste fleets rely on Paccar’s specialized refuse trucks. Features like automated side-loaders, compactors, and low-ground-clearance chassis are optimized for daily urban operations.

4. Fire & Emergency Services

Paccar partners with leading fire apparatus builders to produce chassis for ladder trucks, tankers, and rescue vehicles. The durability and reliability of Peterbilt and Kenworth chassis are critical in life-or-death situations.

5. Refrigerated Transport

Temperature-sensitive cargo—food, pharmaceuticals, and chemicals—depends on Paccar’s refrigerated truck platforms. Integrated power take-offs (PTOs) and climate-controlled cabs ensure consistent performance.

6. Alternative Fuel & Electric Vehicles

Paccar is at the forefront of sustainable trucking. The Kenworth T680E and Peterbilt 579EV are fully electric Class 8 trucks with ranges up to 250 miles and fast-charging capabilities. Paccar’s customer support team is specially trained to assist with battery diagnostics, charging infrastructure integration, and energy management systems.

Key Achievements

• 2023 Truck of the Year: Kenworth T680 won top honors from Trucking Info for best long-haul truck.
• 2022 NTEA Work Truck Show Innovation Award: Peterbilt 579EV recognized for best electric truck technology.
• 2021 J.D. Power Customer Satisfaction Award: Paccar ranked

  1 in customer satisfaction among Class 8 manufacturers for the 11th consecutive year.

• Over 1.5 million trucks produced: Since 1923, Paccar has built more than 1.5 million Kenworth and Peterbilt trucks, with over 80% still on the road.
• 100% U.S.-made engines: All PACCAR MX engines are designed and manufactured in the U.S., ensuring quality control and supply chain resilience.
• Carbon neutrality goal: Paccar aims to achieve net-zero emissions in its operations by 2050.

Paccar’s commitment to quality and customer support is reflected in its industry-leading 98% customer retention rate among fleet operators. This is not accidental—it’s the result of a decades-long investment in service excellence.

Global Service Access

Operating in over 70 countries, Paccar Inc. ensures that no matter where your Kenworth or Peterbilt truck is located, you have access to factory-trained technicians, genuine parts, and warranty coverage. The company’s global service strategy is built on three pillars: local presence, digital integration, and standardized training.

Local Presence Through Authorized Dealers

Paccar doesn’t rely on third-party repair shops. Instead, it partners with independently owned dealerships that meet strict factory certification standards. These dealers undergo quarterly audits, use only genuine Paccar parts, and maintain real-time access to the company’s service database. This ensures consistent quality whether you’re in Los Angeles, London, or Lima.

Digital Integration: PACCAR Telematics

PACCAR Telematics is the backbone of global service access. Every new Kenworth and Peterbilt truck is equipped with a telematics unit that transmits real-time data on engine health, location, idle time, and diagnostic codes. Fleet managers and service centers can view this data through the PACCAR Customer Portal or Mobile App. In the event of a fault, the system can automatically notify your local dealer and even schedule a service appointment.

Standardized Training & Certification

Paccar operates the PACCAR Technical Training Center in Bellevue, where technicians from around the world receive hands-on training. Certification programs cover everything from diesel engine repair to advanced electrical diagnostics and EV maintenance. Over 20,000 technicians have been certified globally, ensuring that no matter where you are, your truck is serviced by someone who understands Paccar’s engineering standards.

Parts Logistics Network

Paccar maintains seven major parts distribution centers globally, including locations in Bellevue, Ontario, Germany, Australia, and Brazil. These centers stock over 200,000 SKUs and use AI-driven inventory systems to predict demand. Most parts ordered before 2:00 PM local time are delivered within 24–48 hours—even internationally.

Language & Regulatory Support

Paccar provides customer support materials—including manuals, warranty documents, and software updates—in over 20 languages. Local regulatory compliance is managed by regional teams that ensure every truck meets emissions, safety, and labeling requirements for its market.

Emergency Global Response

In the event of a major incident—such as a natural disaster or supply chain disruption—Paccar’s global service team can mobilize emergency parts shipments, deploy mobile repair units, and coordinate with local governments to keep critical fleets operational.

FAQs

Q1: What is the official Paccar Inc. customer support phone number for the U.S.?

A: The official toll-free number for Paccar Inc. customer support in the United States is 1-800-552-6628. This number connects you to support specialists for Kenworth, Peterbilt, and PACCAR Telematics inquiries.

Q2: Is there a 24/7 hotline for truck breakdowns?

A: Yes. The same number—1-800-552-6628 (U.S.) or 1-800-567-6628 (Canada)—provides 24/7 roadside assistance. Call this number if your truck breaks down, and they will dispatch the nearest authorized service center.

Q3: Do I need to be a fleet operator to access Paccar customer support?

A: No. All owners of Kenworth and Peterbilt trucks—whether you’re a single owner-operator or manage a fleet of 500 vehicles—are eligible for full customer support services.

Q4: Can I get warranty support if I bought my truck used?

A: Yes. Paccar warranties are transferable. As long as the original warranty period is still active and the truck’s service history is documented, you can receive warranty coverage. Register your truck at www.paccar.com/customer-care to activate your benefits.

Q5: How do I find a Paccar-authorized service center near me?

A: Visit www.kenworth.com/dealers or www.peterbilt.com/dealers, enter your ZIP code or city, and view a map of certified dealers. You can also use the PACCAR Mobile App.

Q6: Does Paccar offer support for electric trucks?

A: Absolutely. Paccar provides dedicated support for the Kenworth T680E and Peterbilt 579EV electric trucks, including battery diagnostics, charging system troubleshooting, and software updates. Call the same toll-free number and ask for the EV support team.

Q7: How do I report a safety recall on my Paccar truck?

A: Paccar automatically notifies registered owners via mail, email, or phone if a recall is issued. You can also check your VIN at www.paccar.com/recalls or call 1-800-552-6628.

Q8: Can I order parts directly from Paccar?

A: Paccar sells parts exclusively through authorized dealers. However, you can order parts online through your local dealer’s website or via the PACCAR Customer Portal, which links directly to the nearest parts warehouse.

Q9: How long does it take to get a response from Paccar customer service via email?

A: Email responses typically take 1–2 business days. For urgent matters, always call the toll-free number for immediate assistance.

Q10: Does Paccar offer training for fleet maintenance staff?

A: Yes. Paccar offers free online training modules through its PACCAR Technical Training portal. Fleet managers can also request on-site training sessions for their technicians. Visit www.paccar.com/training for more information.

Conclusion

Paccar Inc. in Bellevue, Washington, is more than a corporate headquarters—it’s the beating heart of a global transportation network built on trust, innovation, and unmatched customer support. Whether you’re behind the wheel of a Kenworth T680 hauling freight across the country or maintaining a Peterbilt 579EV in a warehouse in Berlin, you’re part of a legacy that values reliability above all else. The company’s commitment to keeping its customers on the road is evident in every phone call answered, every part shipped, and every technician trained.

The official Paccar customer support numbers—1-800-552-6628 for the U.S. and 1-800-567-6628 for Canada—are not just digits. They are lifelines for thousands of businesses that depend on their trucks to generate income, deliver goods, and serve communities. With 24/7 roadside assistance, a global network of certified dealers, real-time telematics, and a customer-first philosophy, Paccar sets the standard for what truck manufacturer support should be.

Never hesitate to call. Keep your VIN handy. Register your truck online. Download the app. Know your nearest dealer. And remember: when your truck needs help, Paccar doesn’t just send a technician—they send a solution.

For the most trusted trucks on the road, you need the most trusted support on the line. That’s Paccar Inc.—Bellevue, Washington—standing by for you, every hour of every day.