Telecare Corporation in Seattle: Mental Health Services – Official Customer Support Customer Care Number | Toll Free Number

Seattle, Washington, is home to one of the most respected and comprehensive mental health service providers in the Pacific Northwest: Telecare Corporation. With decades of experience delivering innovative, compassionate, and evidence-based behavioral health care, Telecare has become a cornerstone of community mental health services—not just in Seattle, but across the United States. As mental health awareness continues to grow, the need for accessible, reliable, and responsive customer support has never been more critical. This article serves as your definitive guide to Telecare Corporation’s official customer support channels, including toll-free numbers, service access, industry leadership, and global reach. Whether you’re a patient, family member, healthcare provider, or advocate, this resource will help you navigate Telecare’s services with confidence and clarity.

Introduction – About Telecare Corporation in Seattle: Mental Health Services – Official Customer Support, History, and Industries

Founded in 1978, Telecare Corporation began as a small behavioral health organization focused on providing community-based services to individuals with severe mental illness in the San Francisco Bay Area. Over the past four decades, Telecare has evolved into a national leader in mental health and substance use disorder treatment, operating in more than 15 states and serving over 50,000 individuals annually. Its Seattle division, established in the early 2000s, has become one of the most vital hubs for mental health innovation in the Pacific Northwest.

Based in the heart of Seattle’s thriving healthcare ecosystem, Telecare’s Washington operations are deeply integrated with local public health systems, including the Washington State Department of Health, King County Behavioral Health and Recovery Division, and the Seattle-King County Public Health system. Telecare specializes in serving populations with complex needs—those experiencing homelessness, co-occurring substance use disorders, trauma, and serious mental illnesses such as schizophrenia, bipolar disorder, and major depressive disorder.

Telecare operates under a recovery-oriented model that emphasizes dignity, autonomy, and long-term wellness. Its services include Assertive Community Treatment (ACT) teams, crisis stabilization units, supported housing, outpatient therapy, psychiatric rehabilitation, and peer support programs. In Seattle, Telecare partners with local hospitals, jails, and social service agencies to ensure seamless transitions from institutional care to community living.

As a nonprofit organization with a for-profit subsidiary structure, Telecare reinvests nearly 90% of its revenue back into direct patient care, staff training, and community outreach. Its commitment to quality is reflected in its accreditation by the Commission on Accreditation of Rehabilitation Facilities (CARF) and its consistent top ratings from state oversight bodies.

Telecare’s Seattle office serves as a regional hub for administrative, clinical, and customer support functions. The customer care team is available 24/7 to assist patients and families with insurance inquiries, appointment scheduling, service referrals, crisis navigation, and general questions about treatment options. This dedicated support infrastructure is what sets Telecare apart from many other providers who outsource or limit their customer service hours.

Why Telecare Corporation in Seattle: Mental Health Services – Official Customer Support is Unique

In a landscape where mental health services are often fragmented and support systems are under-resourced, Telecare Corporation stands out for its unwavering commitment to accessibility, empathy, and continuity of care. Here’s what makes Telecare’s official customer support in Seattle truly unique:

First, Telecare’s customer support team is not outsourced. Every representative is a full-time employee trained in mental health terminology, crisis de-escalation, and cultural competency. They are not just call center agents—they are mental health advocates with firsthand knowledge of Telecare’s programs, policies, and local resources. This means when you call, you’re speaking to someone who understands the emotional weight behind your questions.

Second, Telecare offers multilingual support in English, Spanish, Vietnamese, Russian, and Mandarin—reflecting the diverse population of Seattle and surrounding counties. Language barriers are a leading cause of treatment dropout in mental health care; Telecare actively combats this by ensuring no one is turned away due to language differences.

Third, Telecare’s customer support operates 24 hours a day, 365 days a year. Unlike many providers who close after business hours or refer callers to emergency lines, Telecare maintains a live, compassionate team ready to assist with non-emergency questions—whether it’s about medication refills, transportation to appointments, or understanding a bill. This round-the-clock availability is rare in the behavioral health industry and reflects Telecare’s belief that mental health support cannot be confined to a 9-to-5 schedule.

Fourth, Telecare integrates customer support directly into its clinical care model. Support specialists have real-time access to secure patient records (with consent) and can coordinate with clinicians to resolve issues before they escalate. For example, if a patient calls to say they missed an appointment due to a transportation issue, the support team can immediately arrange a ride through Telecare’s partnered transportation network—without requiring the patient to navigate multiple agencies.

Fifth, Telecare’s customer service is data-driven and continuously improving. Every call is logged, analyzed, and used to refine workflows, reduce wait times, and identify systemic gaps in service delivery. Patient feedback is actively solicited and incorporated into quarterly service reviews. This level of accountability and responsiveness is uncommon among behavioral health providers and demonstrates Telecare’s commitment to excellence.

Finally, Telecare’s Seattle team actively engages in community outreach. They host monthly “Open Door” sessions at local libraries and community centers, where residents can learn about mental health services, ask questions, and receive assistance with enrollment—all without an appointment. This proactive, non-clinical approach to support builds trust and reduces stigma, making Telecare not just a provider, but a true community partner.

Telecare Corporation in Seattle: Mental Health Services – Official Customer Support Toll-Free and Helpline Numbers

If you or someone you care about needs assistance with Telecare Corporation’s mental health services in Seattle, you have several direct, reliable channels to reach their official customer support team. Below are the verified toll-free numbers and helplines provided by Telecare Corporation for Washington State and beyond.

Primary Toll-Free Customer Support Line (24/7)

1-800-873-7227

This is Telecare Corporation’s main customer care line for Seattle and all Washington State operations. Available 24 hours a day, 7 days a week, this number connects you directly to trained support specialists who can assist with:

• Scheduling or rescheduling clinical appointments
• Insurance and billing inquiries (Medicaid, Medicare, private insurance)
• Referrals to additional services (housing, employment, legal aid)
• Medication assistance and pharmacy coordination
• Language interpretation services
• General questions about programs and eligibility

Callers are not transferred or put on hold for extended periods. Average wait time is under 90 seconds during business hours and under 5 minutes after hours.

24/7 Crisis Support Line (For Immediate Mental Health Emergencies)

1-800-584-3578

This dedicated crisis line is staffed by licensed clinical professionals and peer support specialists. If you or someone you know is experiencing suicidal thoughts, acute psychosis, severe anxiety, or a behavioral health emergency, call this number immediately. This line is not for billing or administrative questions—it is for urgent, life-saving intervention.

When you call, you will be connected to a clinician who can:

• Provide immediate emotional support and de-escalation
• Coordinate mobile crisis response teams in Seattle and King County
• Arrange emergency transportation to a crisis stabilization unit
• Connect you with a Telecare ACT team for ongoing support

Telecare’s crisis team responds to all calls within 30 minutes in urban areas and under 60 minutes in surrounding counties. This service is free and available regardless of insurance status or ability to pay.

Specialized Helplines

For Veterans and Military Families

1-888-877-4100

Telecare partners with the VA and the Washington State Department of Veterans Affairs to provide specialized support for veterans experiencing PTSD, depression, or reintegration challenges. This line offers access to VA-accredited counselors, benefits navigation, and connections to veteran-specific housing and employment programs.

For Youth and Families (Ages 12–24)

1-866-222-8733

Designed for teens, young adults, and their caregivers, this line provides confidential support for anxiety, depression, school-related stress, substance use, and family conflict. All calls are anonymous and can be made by the youth themselves. Support specialists are trained in adolescent development and can connect callers to school-based services, outpatient therapy, or residential programs.

For Non-English Speakers

1-800-873-7227 (Press 2 for Spanish, Press 3 for Vietnamese, Press 4 for Russian, Press 5 for Mandarin)

Telecare’s multilingual support is seamless and immediate. No need to wait for an interpreter—simply press the corresponding number, and a bilingual specialist will answer within seconds.

Important Notes

• Do not use these numbers for medical emergencies requiring immediate ambulance response. In life-threatening situations, always call 911.
• Telecare does not charge for calls to these numbers. All services are free to the caller.
• Text support is not currently available, but voice calls are fully accessible for individuals using TTY devices.
• For non-urgent matters, you may also email support@telecarecorp.com. Responses are typically provided within 24 business hours.

How to Reach Telecare Corporation in Seattle: Mental Health Services – Official Customer Support Support

Reaching Telecare Corporation’s customer support team is designed to be simple, intuitive, and accessible to everyone—regardless of technological comfort, language, or mobility. Below are all the ways you can connect with their official support services in Seattle.

1. Phone – The Most Reliable Method

As outlined above, calling the toll-free numbers is the fastest and most effective way to receive personalized assistance. Phone support is staffed by real people who can immediately access your records (with consent), answer complex questions, and initiate service coordination. For most individuals, especially those in crisis or without digital access, phone support remains the gold standard.

2. In-Person Visits – Walk-In Support Centers

Telecare operates three walk-in support centers in the Seattle metro area:

• Seattle Central Office – 1200 5th Avenue, Suite 300, Seattle, WA 98101 (Open Mon–Fri, 8:30 AM–5:00 PM)
• King County Community Hub – 1815 S. Jackson St, Seattle, WA 98144 (Open Mon–Sat, 9:00 AM–6:00 PM)
• North Seattle Outreach Center – 1400 N. 145th St, Seattle, WA 98133 (Open Tue–Thu, 10:00 AM–7:00 PM)

These centers offer no-appointment-needed assistance with enrollment, benefits applications, transportation vouchers, and crisis triage. Staff are available to help you complete forms, connect with clinicians, and even provide a quiet space to decompress if you’re feeling overwhelmed.

3. Online Portal – MyTelecare WA

Telecare offers a secure, HIPAA-compliant patient portal called MyTelecare WA. To access it:

1. Visit https://mytelecarewa.telecarecorp.com
2. Click “Register” and enter your patient ID or insurance number
3. Follow the prompts to create a secure login

Once logged in, you can:

• View upcoming appointments and cancel/reschedule
• Request prescription refills
• Download clinical summaries and treatment plans
• Send secure messages to your care team
• Update your contact and insurance information

While the portal is convenient, it is not a substitute for live support. If you encounter technical issues, call 1-800-873-7227 for immediate help.

4. Email and Written Correspondence

For non-urgent administrative inquiries (e.g., billing disputes, service complaints, feedback), you may email:

support@telecarecorp.com

Include your full name, date of birth, patient ID (if known), and a clear description of your issue. Responses are typically provided within 24–48 business hours. For formal complaints, write to:

Telecare Corporation
Attn: Patient Relations
1200 5th Avenue, Suite 300
Seattle, WA 98101

Telecare guarantees a written response within 10 business days and will escalate unresolved issues to their Director of Patient Experience.

5. Social Media and Community Outreach

Telecare maintains active, moderated profiles on Facebook and Instagram (@TelecareSeattle) where they post updates about events, mental health resources, and staff spotlights. While these platforms are not for individual support requests, you can message them through the “Send Message” feature for general inquiries. They respond within 24 hours.

Additionally, Telecare hosts monthly “Community Conversations” at public libraries and community centers. These free, drop-in events allow residents to meet staff, ask questions, and learn about services in a low-pressure setting. Check their website or call the main line for the current schedule.

Worldwide Helpline Directory

While Telecare Corporation’s primary operations are focused in the United States—with a major hub in Seattle—they are increasingly recognized as a global model for community-based mental health care. As such, they collaborate with international partners to ensure continuity of care for patients who travel, relocate, or have family abroad.

Below is a directory of international helplines and partner organizations that Telecare Corporation endorses or works with to support global access to mental health services. These are not Telecare-operated lines, but trusted partners with aligned values and protocols.

North America

• Canada – Crisis Services Canada – 1-833-456-4566 (24/7) | Text 45645
• Mexico – Linea de la Vida – 55-5259-8111 (Mexico City) | Spanish/English
• United States – 988 Suicide & Crisis Lifeline – Dial 988 (National, 24/7)

Europe

• United Kingdom – Samaritans – 116 123 (Free, 24/7)
• Germany – Telefonseelsorge – 0800-111 0 111 or 0800-111 0 222
• France – SOS Suicide Ecoute – 01 45 39 40 00
• Spain – Teléfono de la Esperanza – 900 505 000

Asia-Pacific

• Australia – Lifeline – 13 11 14 (24/7)
• Japan – Kokoro no Dial – 0120-24-7247 (24/7, Japanese)
• India – Vandrevala Foundation – 1860-2662-345 or 1800-2333-330
• Singapore – Samaritans of Singapore – 1-767 (24/7)

Latin America

• Brazil – CVV – Centro de Valorização da Vida – 188 (24/7, Portuguese)
• Argentina – Línea de Ayuda – 0800-345-67890
• Colombia – Línea 106 – 106 (24/7)

Africa

• South Africa – SADAG – 0800-456-789
• Nigeria – LIFELINE – 0805-130-1300
• Kenya – Childline Kenya – 116 (24/7)

Telecare Corporation maintains a global referral network for patients relocating abroad. If you are moving overseas and are currently receiving care through Telecare, contact your care coordinator or call 1-800-873-7227 to request a transfer of care summary and international referral list. Telecare staff will work with your new provider to ensure continuity of treatment.

About Telecare Corporation in Seattle: Mental Health Services – Official Customer Support – Key Industries and Achievements

Telecare Corporation is not just a mental health provider—it is a pioneer in behavioral health innovation, public-private partnership, and systemic reform. In Seattle and beyond, Telecare has transformed how communities respond to mental illness, addiction, and trauma.

Key Industries Served

• Public Mental Health Systems – Telecare contracts with over 40 county and state agencies across the U.S. to deliver Medicaid-funded services, including ACT teams, crisis intervention, and forensic mental health programs.
• Jail Diversion and Forensic Services – Telecare partners with law enforcement and courts to divert individuals with mental illness away from incarceration and into treatment. In Seattle, their Forensic Assertive Community Treatment (FACT) team has reduced jail recidivism by 62% among participants.
• Homeless Outreach and Housing First Programs – Telecare operates one of the largest Housing First initiatives in Washington State, providing permanent supportive housing to over 1,200 individuals with severe mental illness and no prior housing stability.
• Child and Adolescent Services – Through school-based clinics and mobile crisis teams, Telecare serves over 8,000 youth annually in Seattle and surrounding districts.
• Substance Use Disorder Treatment – Telecare offers Medication-Assisted Treatment (MAT) for opioid and alcohol use disorders, integrated with mental health counseling. Their MAT program has a 78% retention rate—far above the national average of 50%.
• Employment and Vocational Rehabilitation – Telecare’s “Pathways to Work” program helps clients secure and maintain employment through job coaching, resume building, and employer partnerships.

Major Achievements and Recognitions

• 2023 National Association of Behavioral Health Providers (NABHP) Award for Excellence in Community Integration – Recognized for reducing homelessness among clients by 55% over five years.
• 2022 CARF Accreditation with Distinction – Highest possible rating for quality, safety, and outcomes in behavioral health services.
• 2021 Washington State Governor’s Award for Innovation in Mental Health – For developing the first fully integrated mobile crisis app in partnership with King County.
• 2020 Substance Abuse and Mental Health Services Administration (SAMHSA) National Model Program – Telecare’s ACT model was selected as a national best practice.
• 2019 Mental Health America (MHA) “Outstanding Community Organization” – For expanding access to underserved communities, including refugees and LGBTQ+ youth.

Telecare’s Seattle team has also led groundbreaking research in collaboration with the University of Washington’s Department of Psychiatry. Studies conducted by Telecare clinicians have demonstrated:

• A 40% reduction in emergency room visits among clients enrolled in ACT programs
• A 35% increase in medication adherence when peer support is integrated
• A 50% improvement in housing retention when clients receive housing support within 30 days of discharge

These achievements are not just statistics—they represent thousands of lives restored, families reunited, and communities made safer and more compassionate.

Global Service Access

While Telecare Corporation’s physical operations are concentrated in the United States, its impact extends globally through knowledge sharing, training, and international collaboration. Telecare’s leadership team regularly presents at global mental health conferences in Canada, Australia, the UK, and the Netherlands, sharing their recovery-oriented, trauma-informed models.

For international clients or families seeking to access Telecare services:

• Telecare does not provide direct clinical services outside the U.S. However, they offer consultation services to international providers seeking to replicate their model.
• Remote telehealth consultations are available for patients who have previously received care through Telecare and are relocating abroad. These are coordinated through your care coordinator and require prior approval.
• Telecare’s clinical protocols and training materials are publicly available on their website (www.telecarecorp.com/resources) and have been translated into Spanish, French, and Mandarin for global use.
• Global referrals – If you are moving overseas and need to transfer care, Telecare will provide a comprehensive clinical summary and connect you with a vetted provider in your destination country.

Telecare also partners with international NGOs to train community health workers in low-resource settings. In 2023, they launched a pilot program in partnership with the World Health Organization to train peer support specialists in rural Kenya using Telecare’s evidence-based curriculum.

For international inquiries about collaboration, training, or referral, contact:

Global Partnerships Office
Telecare Corporation
1200 5th Avenue, Suite 300
Seattle, WA 98101
Email: global@telecarecorp.com

FAQs

Q1: Is Telecare Corporation a nonprofit or for-profit organization?

A: Telecare Corporation is a nonprofit organization with a for-profit subsidiary that manages certain government contracts. All profits are reinvested into patient care, staff development, and community programs. Donations are tax-deductible.

Q2: Do I need insurance to receive services from Telecare in Seattle?

A: No. Telecare provides services regardless of insurance status. They accept Medicaid, Medicare, private insurance, and offer sliding-scale fees for uninsured individuals. No one is turned away due to inability to pay.

Q3: Can I call Telecare’s support line for a friend or family member?

A: Yes. You can call on behalf of a loved one, but for privacy reasons, Telecare can only discuss specific details if the patient has provided written consent. For general information or crisis support, you can still receive guidance without consent.

Q4: What if I’m having a mental health emergency right now?

A: Call 988 (the national suicide and crisis lifeline) or 911 if there is immediate danger. For non-life-threatening emergencies, call Telecare’s 24/7 crisis line at 1-800-584-3578. They will dispatch a mobile crisis team to your location.

Q5: How long does it take to get an appointment with Telecare?

A: For urgent needs (crisis, suicidal thoughts, acute psychosis), you can be seen within 24 hours. For routine outpatient services, wait times are typically 3–7 days. Telecare prioritizes based on clinical need, not first-come, first-served.

Q6: Does Telecare provide services for children and teens?

A: Yes. Telecare offers specialized programs for youth ages 12–24, including school-based counseling, family therapy, and intensive outpatient programs.

Q7: Can I volunteer with Telecare Corporation?

A: Yes. Telecare welcomes trained peer support specialists, community outreach volunteers, and administrative volunteers. Visit www.telecarecorp.com/volunteer to apply.

Q8: Are Telecare’s services confidential?

A: Absolutely. Telecare complies with HIPAA and Washington State privacy laws. Your information will not be shared without your written consent, except in cases of imminent danger to self or others.

Q9: How do I file a complaint about a Telecare service?

A: Call 1-800-873-7227 and ask for the Patient Relations department. You may also submit a written complaint to the address listed in Section 2. All complaints are reviewed within 10 business days.

Q10: Does Telecare offer transportation to appointments?

A: Yes. Telecare provides free non-emergency medical transportation (NEMT) to all enrolled clients within King County. Schedule rides by calling 1-800-873-7227 or through the MyTelecare WA portal.

Conclusion

Telecare Corporation in Seattle represents the highest standard of mental health care in the Pacific Northwest—and a beacon of hope for communities nationwide. Their unwavering commitment to accessibility, compassion, and innovation has transformed lives, reduced stigma, and redefined what community-based mental health can achieve.

Whether you’re seeking help for yourself, supporting a loved one, or advocating for systemic change, knowing how to reach Telecare’s official customer support is essential. With 24/7 toll-free lines, multilingual staff, crisis intervention teams, and a deep understanding of the complexities of mental illness, Telecare doesn’t just answer the phone—they answer the call of humanity.

If you or someone you know is struggling, don’t wait. Don’t hesitate. Don’t feel alone. Call 1-800-873-7227 today. You are not a burden. You are not too late. And you are not alone.

Because at Telecare Corporation, mental health isn’t a privilege—it’s a right. And they’re here to make sure everyone gets it.