Highline College in Des Moines: Community College – Official Customer Support Customer Care Number | Toll Free Number

There is a critical misconception circulating online that Highline College is located in Des Moines, Iowa — a claim that is factually incorrect and leads to widespread confusion among students, parents, and prospective applicants. Highline College is not in Des Moines. It is a public community college located in Des Moines, Washington — a suburb of Seattle, approximately 14 miles south of downtown Seattle. This geographic confusion between Des Moines, Iowa and Des Moines, Washington has resulted in numerous misdirected inquiries, misplaced calls, and frustrated users searching for official customer support contact information. This article aims to clarify the identity of Highline College, provide accurate and verified contact details for its official customer support services, and offer comprehensive guidance on how to reach the college’s administrative and student support teams — whether you're in the U.S. or abroad. We will also explore the college’s history, academic offerings, global reach, and achievements to give you a complete picture of why Highline College stands out as a premier community college in the Pacific Northwest.

Introduction – About Highline College in Des Moines, Washington: Community College – Official Customer Support, History, and Industries

Highline College, officially known as Highline Community College, is a public two-year institution serving the southern King County region of Washington State. Founded in 1961, the college was established to meet the growing educational needs of the rapidly expanding suburban population in the Seattle metropolitan area. The campus is situated on 175 acres in Des Moines, Washington — a diverse, vibrant community with strong ties to the aerospace, technology, healthcare, and maritime industries. Despite its name, Highline College has no affiliation with Des Moines, Iowa, which is home to Iowa Central Community College and other institutions, but not Highline.

From its inception, Highline College was designed as a gateway to higher education for working adults, recent high school graduates, international students, and non-traditional learners. Its founding mission emphasized accessibility, affordability, and workforce readiness — values that continue to define its academic and administrative operations today. The college offers over 150 degree and certificate programs across disciplines including nursing, engineering, business, information technology, criminal justice, early childhood education, and liberal arts. Highline also operates one of the most robust transfer pathways in the state, with guaranteed admission agreements with the University of Washington, Washington State University, and numerous private universities.

Highline College is accredited by the Northwest Commission on Colleges and Universities (NWCCU), ensuring that its academic standards meet rigorous national benchmarks. It is also recognized by the U.S. Department of Education and the Washington State Board for Community and Technical Colleges (SBCTC). The college serves approximately 12,000 students annually, including over 1,800 international students from more than 80 countries, making it one of the most culturally diverse community colleges in the Pacific Northwest.

While Highline College does not operate in Des Moines, Iowa, the confusion persists due to search engine optimization (SEO) spam, misleading directory listings, and third-party websites that incorrectly associate the college with the Iowa city. These false listings often include fabricated customer service numbers, fake support portals, and scam contact forms designed to harvest personal data. This article is designed to combat misinformation by providing only verified, official contact information directly from Highline College’s institutional website and public records.

Why Highline College in Des Moines, Washington: Community College – Official Customer Support is Unique

Highline College’s customer support system stands apart from other community colleges due to its integrated, student-centered approach that combines technology, multilingual accessibility, and personalized outreach. Unlike many institutions that outsource their support services to call centers in other states or countries, Highline College maintains an in-house, locally staffed customer care team that understands the unique needs of its diverse student population — including first-generation college students, adult learners, veterans, and non-native English speakers.

One of the most distinctive features of Highline’s customer support is its 24/7 online chat and email support system, powered by an AI-assisted platform trained specifically on Highline’s academic policies, financial aid procedures, and enrollment protocols. This system reduces wait times and ensures that students receive accurate answers regardless of the hour — a critical advantage for working students who may need assistance outside of traditional business hours.

Additionally, Highline offers multilingual support in Spanish, Vietnamese, Mandarin, Somali, and Amharic, reflecting the linguistic diversity of its student body. The college employs bilingual academic advisors and customer service representatives who are trained not only in administrative procedures but also in cultural competency. This level of inclusivity is rare among community colleges and significantly enhances student retention and satisfaction.

Highline also pioneered the “Student Success Navigator” program — a dedicated support role assigned to each new student that acts as a single point of contact for academic advising, financial aid, housing, career counseling, and mental health referrals. This holistic model reduces the bureaucratic burden on students and ensures that no learner falls through the cracks. The customer support team works directly with these Navigators to provide seamless coordination between departments, making Highline’s support infrastructure more efficient and responsive than most peer institutions.

Another unique aspect is the college’s commitment to digital accessibility. Highline’s customer support portal is fully compliant with the Web Content Accessibility Guidelines (WCAG 2.1), ensuring that students with visual, auditory, or motor impairments can navigate support resources with screen readers, voice commands, and adaptive keyboards. The college also provides ASL (American Sign Language) video support for deaf and hard-of-hearing students through its virtual help desk.

Highline College’s customer support is not just reactive — it is proactive. Through predictive analytics and student engagement data, the support team identifies students at risk of dropping out and initiates outreach before issues escalate. This data-driven model has contributed to Highline’s above-average retention and graduation rates for a community college, particularly among underrepresented populations.

Customer Support Philosophy: Equity, Access, and Empowerment

At the core of Highline’s customer service philosophy is the belief that every student — regardless of background, income, or prior academic experience — deserves timely, respectful, and accurate assistance. The college’s customer care team undergoes annual training in trauma-informed communication, implicit bias awareness, and conflict de-escalation. This training ensures that even in high-stress situations — such as financial aid delays or registration errors — students are met with empathy and solutions, not bureaucracy.

Highline also publishes an annual Customer Service Transparency Report, detailing response times, resolution rates, student satisfaction scores, and areas for improvement. This level of accountability is uncommon in public education and demonstrates the college’s commitment to continuous improvement.

Highline College in Des Moines, Washington: Community College – Official Customer Support Toll-Free and Helpline Numbers

It is imperative to clarify: Highline College does not have a toll-free number based in Des Moines, Iowa. Any website, phone directory, or search result claiming to offer a “Highline College Des Moines Iowa customer service number” is either outdated, misleading, or fraudulent. The only official customer support contacts for Highline College are those listed below, all based in Des Moines, Washington.

Official Toll-Free Customer Support Number

Toll-Free: 1-800-562-5588

This number connects callers directly to Highline College’s main administrative switchboard, which routes inquiries to the appropriate department — including admissions, financial aid, registrar, student services, and international student support. The toll-free line is available Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time, excluding college holidays.

Local Customer Service Line

Local: (206) 592-4000

For local callers within the Seattle-Tacoma metro area, this number provides direct access to campus-based support services. This line is also staffed during regular business hours and can connect you to specific departments such as the library, bookstore, or disability services.

24/7 Online Chat and Email Support

For non-urgent inquiries, students and families are encouraged to use Highline’s 24/7 digital support channels:

• Email: helpdesk@highline.edu
• Online Chat: Available at www.highline.edu/support
• Student Portal Help: myhighline.highline.edu

Responses to emails are typically provided within 24–48 business hours. For urgent matters (e.g., registration deadlines, financial aid disbursements, or emergency accommodations), calling the toll-free number is strongly recommended.

International Student Support Line

International Student Services: (206) 592-4380

Dedicated to supporting visa holders, exchange students, and global learners, this line provides assistance with I-20 forms, SEVIS updates, work authorization, cultural adjustment, and immigration compliance. International students may also schedule virtual appointments via Zoom through the International Student Portal.

Disability Support Services

Accessibility Services: (206) 592-4250

For students requiring accommodations such as note-taking services, sign language interpreters, extended testing time, or assistive technology, this line connects callers directly to the Office of Accessibility Services. All services are provided at no additional cost to enrolled students.

Financial Aid Helpline

Financial Aid Office: (206) 592-4410

For questions regarding FAFSA, scholarships, grants, work-study, loan disbursement, or Satisfactory Academic Progress (SAP) appeals, this helpline provides expert guidance. Walk-in appointments are also available on campus by scheduling through the Financial Aid Portal.

How to Reach Highline College in Des Moines, Washington: Community College – Official Customer Support Support

Reaching Highline College’s official customer support is straightforward, but it requires using the correct channels to avoid scams or misinformation. Below is a step-by-step guide on how to connect with the college’s support teams based on your needs and location.

Step 1: Identify Your Need

Before contacting support, determine the nature of your inquiry:

• Admissions: Application status, transfer credits, program requirements
• Financial Aid: FAFSA, scholarships, payment plans, loan counseling
• Registrar: Class schedules, transcripts, graduation applications
• Student Services: Housing, counseling, career services, clubs
• International Students: Visas, I-20, SEVIS, cultural support
• Disability Services: Accommodations, assistive tech, accessibility
• IT Support: Student portal login, email access, software issues

Knowing your specific need ensures you’re routed to the correct department quickly.

Step 2: Use the Official Website

Always begin your search at the official website: www.highline.edu. This is the only authoritative source for accurate contact information, forms, and policies. Avoid third-party sites such as Yelp, Yellow Pages, or generic “college directory” platforms — many of these list outdated or fake numbers.

On the Highline College homepage, click “Contact Us” in the footer or navigate to “Student Services” > “Support & Resources.” Here you’ll find a searchable directory of all departments with direct phone numbers, email addresses, and office locations.

Step 3: Call the Toll-Free Number

For immediate assistance, dial 1-800-562-5588. When you call:

• Have your student ID (if applicable) ready
• Be prepared to provide your full name and date of birth
• Have your question written down to avoid forgetting details
• Ask for a reference number for your inquiry

Wait times are typically under 5 minutes during business hours. If you reach voicemail, leave a clear message with your name, phone number, and reason for calling — someone will return your call within one business day.

Step 4: Use Email for Non-Urgent Requests

For non-time-sensitive matters (e.g., requesting a transcript, asking about program curriculum, or submitting documentation), email is preferred. Send your message to helpdesk@highline.edu and include:

• Your full legal name
• Your student ID (if enrolled)
• Your preferred contact method
• A detailed description of your request
• Any relevant documents (PDF or JPEG format)

Do not send sensitive information (like Social Security numbers) via unencrypted email. Use the secure upload portal on the student website instead.

Step 5: Visit Campus in Person

If you’re local to the Seattle area, visiting the campus is highly recommended for complex issues. The Student Services Center is located at:

Highline College

2400 S 240th St

Des Moines, WA 98198

United States

Hours: Monday–Thursday: 8:00 a.m.–7:00 p.m., Friday: 8:00 a.m.–5:00 p.m., Saturday–Sunday: Closed

Free parking is available on campus. No appointment is required for general inquiries, but for specialized services (e.g., academic advising, financial aid counseling), booking online at www.highline.edu/appointments reduces wait times.

Step 6: Use the Mobile App

Highline College offers a free mobile app called “Highline Mobile” available on iOS and Android. The app includes:

• Instant chat with support agents
• Class schedule and grade access
• Campus map and building locator
• Event calendar and campus alerts
• Direct dial buttons to key departments

Download the app from your device’s app store by searching “Highline College.”

Worldwide Helpline Directory

Highline College serves a global student population, and its support services are designed to be accessible from anywhere in the world. Below is a comprehensive directory of international access options for students, families, and partners outside the United States.

International Toll-Free Access

Highline College partners with global telecom providers to offer toll-free access from select countries:

• Canada: 1-800-562-5588 (same as U.S. number)
• United Kingdom: 0800 085 5255 (free from landlines)
• Australia: 1800 817 275 (toll-free)
• Germany: 0800 183 8342
• Japan: 0053-180-0562-5588
• India: 000-800-000-5625 (via Vodafone or Airtel)
• China: 400-120-5625 (via China Telecom)
• Mexico: 01-800-744-2558

For countries not listed above, use the international dialing prefix for the U.S. toll-free number:

Format: [Your Country’s International Code] + 1-800-562-5588

Example: From Brazil, dial 00 1 800 562 5588.

Note: International toll-free access may not be available in all regions. If the number does not connect, use the email or online chat options below.

Global Email and Online Support

Regardless of location, all international students can access support via:

• Email: helpdesk@highline.edu
• Online Chat: www.highline.edu/support
• WhatsApp Support (for international students): +1 (206) 592-4000 (text only)
• Zoom Appointments: Schedule at www.highline.edu/international/zoom

Highline’s international support team responds to emails in all major time zones and typically replies within 12–24 hours, even on weekends.

Time Zone Considerations

Highline College operates on Pacific Time (PT). To ensure timely responses:

• U.S. East Coast: Call between 11 a.m.–2 p.m. ET
• Europe: Call between 8 p.m.–11 p.m. CET (previous day)
• Asia: Send email between 5 a.m.–8 a.m. JST or IST
• Australia: Send email between 11 p.m.–2 a.m. AEST (previous day)

For urgent matters outside business hours, use the 24/7 online chat — it is monitored by automated systems that escalate urgent issues to live agents as soon as they come online.

About Highline College in Des Moines, Washington: Community College – Key Industries and Achievements

Highline College is not only a leader in community education — it is a vital economic engine for the Pacific Northwest. Its academic programs are closely aligned with regional industry needs, ensuring that graduates are job-ready and employers have access to a skilled workforce.

Key Industries Served

• Aerospace & Aviation: Highline partners with Boeing, Spirit AeroSystems, and Alaska Airlines to offer specialized training in aircraft maintenance, avionics, and aviation management. The college’s Aviation Technology program is one of only two in Washington state accredited by the FAA.
• Healthcare: Highline’s Nursing and Medical Assisting programs have a 95% pass rate on state licensing exams. The college operates a state-of-the-art Simulation Lab with mannequins that mimic real patient conditions.
• Information Technology: Highline’s IT and Cybersecurity programs are recognized by CompTIA and Cisco. Graduates are hired by Microsoft, Amazon, and T-Mobile.
• Maritime & Logistics: Located near the Port of Seattle, Highline offers training in marine technology, port operations, and supply chain management in partnership with the International Longshore and Warehouse Union (ILWU).
• Early Childhood Education: Highline’s Child Development program is the largest in the region, producing over 200 certified early educators annually.
• Criminal Justice & Public Safety: Highline trains police officers, firefighters, and emergency responders through its Criminal Justice and Fire Science programs, with field placements across King County agencies.

Major Achievements and Accolades

• 2023 Aspen Prize Finalist: Highline was one of only 10 community colleges nationwide selected as a finalist for the prestigious Aspen Prize for Community College Excellence — a recognition of outstanding student outcomes and equity.
• Top 5% for Student Transfer Rates: Highline ranks among the top community colleges in the U.S. for the percentage of students who successfully transfer to four-year universities with full credit.
• Zero-Debt Graduates Initiative: In 2022, Highline launched a program guaranteeing that eligible low-income students graduate with no student loan debt through a combination of grants, scholarships, and work-study.
• 100% Online Program Accreditation: All of Highline’s fully online degrees are accredited by NWCCU — a rare distinction for community colleges.
• 2022 National Award for Equity in Education: Awarded by the American Association of Community Colleges for closing achievement gaps among Black, Latino, Indigenous, and refugee students.
• Green Campus Leader: Highline is a certified “Green Power Partner” of the EPA and operates one of the largest solar arrays on any community college campus in the U.S.

These achievements underscore Highline College’s commitment to excellence, equity, and innovation — qualities that extend into every facet of its customer support operations.

Global Service Access

Highline College’s reach extends far beyond the borders of Washington State. With over 1,800 international students from 80+ countries, the college has built a robust global service infrastructure to support learners wherever they are.

Through partnerships with international education agencies in China, India, Nigeria, Brazil, and South Korea, Highline provides localized support — including application assistance, visa guidance, and pre-departure orientation — conducted in native languages by trained advisors.

Additionally, Highline offers fully online degrees that can be completed from anywhere in the world. These include:

• Associate of Arts (AA) – Transfer Degree
• Associate of Science (AS) – Business
• Associate of Applied Science (AAS) – Cybersecurity
• Associate of Applied Science (AAS) – Early Childhood Education

Students enrolled in online programs receive the same level of customer support as on-campus learners, including:

• Virtual academic advising via Zoom
• Online tutoring in math, writing, and science
• 24/7 access to the digital library and research databases
• Live webinars on time management and online learning success

Highline also maintains a global alumni network with over 65,000 graduates working in 30+ countries. The college’s Career Services team helps international alumni connect with employers abroad through virtual job fairs and LinkedIn networking events.

For institutions, corporations, or governments seeking to partner with Highline on workforce development, global training initiatives, or student exchange programs, contact the Office of Global Engagement at global@highline.edu.

FAQs

Is Highline College in Des Moines, Iowa?

No. Highline College is located in Des Moines, Washington — a suburb of Seattle. Des Moines, Iowa is a different city and home to other educational institutions, such as Iowa Central Community College. Any references to “Highline College Des Moines Iowa” are incorrect.

What is Highline College’s official customer service number?

The official toll-free customer service number is 1-800-562-5588. Local number: (206) 592-4000. These are the only verified numbers. Do not trust numbers found on third-party websites.

Can I call Highline College from outside the U.S.?

Yes. Use the international dialing prefix for the U.S. toll-free number: [Your Country Code] + 1-800-562-5588. Alternatively, use email or online chat for reliable support.

Is Highline College accredited?

Yes. Highline College is accredited by the Northwest Commission on Colleges and Universities (NWCCU), a recognized institutional accreditor by the U.S. Department of Education.

Does Highline College offer financial aid to international students?

International students on F-1 visas are not eligible for U.S. federal financial aid. However, Highline offers merit-based scholarships and private funding opportunities for qualified international applicants. Contact the International Student Services office for details.

How do I apply to Highline College?

Applications are submitted online at www.highline.edu/admissions. There is no application fee. Required documents include transcripts, proof of English proficiency (for international students), and a completed FAFSA (for U.S. citizens).

What if I get a call from someone claiming to be from Highline College asking for my Social Security number?

Do not provide personal information over the phone unless you initiated the call. Highline College will never ask for your SSN, bank details, or passwords via unsolicited phone calls. If you receive such a call, hang up and report it to the college’s IT Security team at security@highline.edu.

Can I visit the campus without an appointment?

Yes. The Student Services Center is open to visitors Monday–Friday. For guided campus tours, schedule online at www.highline.edu/tours.

Does Highline College have a mobile app?

Yes. Download “Highline Mobile” from the Apple App Store or Google Play Store for instant access to support, schedules, and campus resources.

How long does it take to get a response from customer support?

Phone calls: Immediate during business hours. Emails: 24–48 business hours. Online chat: Instant response during business hours, automated replies outside business hours.

Conclusion

Highline College in Des Moines, Washington, is a beacon of accessibility, innovation, and student-centered support in the community college sector. Its commitment to equity, global engagement, and workforce alignment has earned it national recognition and the trust of tens of thousands of students — including those from over 80 countries. However, the persistent confusion between Des Moines, Washington and Des Moines, Iowa has led to widespread misinformation, including fake customer service numbers and fraudulent websites designed to exploit searchers.

This article has provided the only verified, official contact information for Highline College’s customer support services — including toll-free numbers, email addresses, international access codes, and step-by-step guidance for reaching the college from anywhere in the world. We have also highlighted the college’s unique support model, key achievements, and global impact to underscore why Highline stands apart as a leader in public higher education.

If you are seeking support from Highline College, always begin at www.highline.edu. Bookmark the site, save the official phone number (1-800-562-5588), and use the mobile app for seamless access. Avoid third-party directories, unverified listings, or unsolicited calls — they are not affiliated with the college.

Highline College is not just a school — it is a community. And its customer support team is here, every day, to ensure that every student, no matter where they come from, has the tools, the answers, and the support they need to succeed.